Wincor Nixdorf TH320 Specifications

TH320Thermal PrinterUsers Gui deEdi ti on May 2010

About the PrinterThe TH320 is a low-cost, high-efficiency, point-of-sale (POS) printer thatboasts the smallest footprint of any hybrid printer. It fea

The TH320 fits easily in spaces where no other hybrid printer can andconnects to most host computers via the 25-pin RS-232 interface or USB orPoweredU

User ControlsThe printer has the following controls:The Paper Feed button (1) advances the receipt paper and is used innavigating configuration menus.

Au di ble BeepsAfter power is applied or after reset, the printer normally emits a singlebeep. This indicates that the printer has successfully compl

Printer SpecificationsPrinter OutputReceipt Station Slip StationPrint Method Direct Thermal, 203 DPI 9-Pin ImpactCharacter Cell Size 13 X 24, 10 X 24

User Memory 2 to 12 MB: (optional)shared for graphics, logos, user defined characters, user data storage, and electronic jounalCommunication Board Arc

Setting up the PrinterGetting StartedBefore setting up the printer, be sure you read and understand each of thesections in this chapter. The sections

Place the printer on a level surface, and make sure there is enough room toopen the receipt cover to change the paper and to open the front cover toch

Remove and save the cardboard supports from the slip path after you haveplaced the printer in its user position.Check the pa cking listBefore installa

Installing new receipt paperIf the online paper status error light blinks, Change the paper as soonas convenient to avoid running out of paper part wa

Co py right © Win cor Nix dorf In ter na tio nal GmbH, 2010The re pro duc ti on, trans mis si on or use of this do cu ment or its con tents is

nClose the receipt cover while holding the paper over the front of thecabinet.nRemove the excess paper by tearing it against the tear-off blade.nPress

Installing a new ribbon cassetteOpen the front cover (1) by grasping the cover on each side at the bottomand swing up.Unwrap the new ribbon cassette a

Connect the cablesCable connections are made at the back of the printer.The cash drawer cable connects the printer to one or two cash drawers.Be caref

Com mu ni ca ti on ca blesThe communication cable connects the printer to the host computer.nTurn off the BEETLE/host computer.nPlug the communicatio

If in stal ling the USB com mu ni ca ti on cablenTurn off the host computer.nPlug the printer end of the USB cable into the USB connector port on

nBe sure the host computer is powered off.nPlug the printer end of the USB cable into the USB connector port on theprinter.nRoute the cable from the p

nPlug the power cord into the power supply, then plug the power supplyinto an outlet. The green light on the top cover will light up.Ca ble rou tingP

Test Pro ce du renTo run the test, open the receipt cover (1); then, while holding down thepaper feed button, close the receipt cover (2).nWhen the p

Test Prin toutTESTING THE PRINTER24

Pa per type can be chan ged in the con fi gu ra ti on menu. Pa per ty pes andgra des avai la ble:Type 0 - Mo no chro me gra des Kan za ki P-310

ContentsManufacturer’s De cla ra ti on and Ap pro val ...1Ge ne ral Aut ho ri za ti on ...

Receipt testSlip testMICR testCheck flip testnEmulation/software optionsPrinter emulationsPrinter IDReceipt OptionsDe fault li nes per inchCar ria ge

The prin ter pau ses and waits for a main menu se lec ti on to be made (seesam ple prin tout be low.)back of prin ternFollow the printed instruction

If you wish to save, se lect “Yes”, then re turn DIP switch 1 to theOff po si ti on (up).Press the re set but ton. The prin ter re sets with the new

Press the paper feed button as instructed to select the communicationinterface you want.nCommunication interfaceRS-232C interfaceUSB (USB or Powered U

nAlternate DTR/DSREnabled DisabledPress the paper feed button for at least one second to validate the selection.Diagnostic modesTo change the diagnost

To run the data sco pe modenAfter you have enabled the data scope mode, exit the configuration menu.nRun a transaction from the BEETLE or host compute

To run the slip test modenEnable the slip test mode in the configuration menu.nExit the configuration menu.nInsert a slip into the slip station.nPush

Set ting the prin ter emu la tions and soft wa re op tionsPrinter emulations determine what commands are available to the printer.To change the

nDelete Trailing Spaces: Disabled/EnabledRe mo ves all trai ling spa ces for slip prin ting.nMax Lines Rotated: N linesVa ries the spa cing bet ween t

You can choo se bet ween a 48-watt, 55-watt or 75-watt po wer supp ly. This mat ches the wat ta ge of the prin ter to the po wer supp ly.48-watt po we

Te sting the prin ter ...22Test Pro ce du re...

Using the PrinterPrinting on forms or checksSeveral types of transactions may require the insertion of a check or otherform into the printer:nCredit

nFollow the instructions from the host computer. The printer beginsprinting.nRemove the form or check after it has been ejected.nFollow the instructio

Front in ser ti on prin ting - glu ed edge lea dingTop or side slip-in prin ting - No per fo ra ti on ho les to right sidePRINTING ON FORMS OR CHECKS3

Verifying and validating checks (optional)The printer’s MICR check reader enables check verification andvalidation by inserting the check from either

Hold the check to the right, against the check guide and release it as soonas the printer begins to run.nFollow the instructions on the host computer

Tips for Avoiding ProblemsPre vent over hea ting of the print he adOverheating of the thermal printhead is one of the most common causes ofserious pri

Duty cyclePercentage of time that the specified “Amount of solid coverage” can beprinted during a one minute period of time.Example: at 20% solid cove

TroubleshootingThe simple design of TH320 requires virtually no periodic servicing.However, if problems do occur, they can usually be diagnosed readil

Light behavior Printer statusOff No powerFast blink Firmware downloadFast blink Level 0 diagnostics(occurs at power on and on reset)Fast blink Cover o

Printer doesn’t have power(light not on) Power supply may bedefective.If the power supply is plugged in, but does not come on, you need to order a new

Manufacturer’s Declaration and ApprovalGeneral AuthorizationThe de vi ce com plies with the re qui re ments of the di -rec ti ve 2004/108/EC with re

The on-line, paperstatus, error light isblinking and theprinter won’t print.Thermal print headtemperature is out ofrange.The print head may overheat w

Forms print is light or spotty. Form not inserted incorrectly.See “Printing on forms orchecks.”Impact print head is dirty ordefective.Contact a servic

Print is light or spotty. Paper roll loadedincorrectly.Check that the paper is loaded properly.Thermal printhead isdirty.Use recommended thermal recei

Forms or checks skewor catch in the slipstation.There is anobstruction orpaperjam in the slipstation.Open the front cover and check forpaper jams or o

Other conditionsThe following problems all need to be corrected by a qualified servicerepresentative.nMICR check reader not operating properlynForms n

Herausgegeben von/Published by Wincor Nixdorf International GmbH D-33094 Paderborn

that have been made to the de vi ces. Fur ther mo re, ca bles or ot her de vi cesthat have not been ap pro ved by Win cor Nix dorf may not be con nec

Instructions for MaintenanceCle an your TH320 regularly with an ap pro pria te sur fa ce clea ning pro duct.Make sure that the de vi ce is swit ched o

Plea se do not stick la bels onto plas tic case parts. This would help us tore-use com po nents and ma te ri al. You can pro tect our en vi ron ment b

About This GuideWhat is in this guideThe four chapters that follow are organized according to what you want tolearn about the printer, learn about the