Troubleshooting 3- 1
C HAPTER 3
T
ROUBLESHOOTING
This chapter describes Point-of-Sale functions used by administrators to maintain and troubleshoot the
system. It includes the following sections:
• “Viewing the Electronic Journal”
• “Resetting Totals”
• “Managing the Transaction Queue”
Viewing the Electronic Journal
Use the electronic journal to view register transactions. Registers produce clean receipts which do not
include corrections made during a transaction. The electronic journal provides the ability to view every
action performed by a cashier during the transaction. This can be used to audit the transactions.
Electronic journal data can be sent to the corporate office as part of the Store Close process. The range of
transactions you can view in the Point-of-Sale interface may be limited to the current day, depending on
the frequency with which your company sends data out.
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